About Us
At CrumbMed Solutions, we understand firsthand how overwhelming and broken the healthcare system can feel—especially when you’re facing mental health challenges, denied insurance claims, confusing paperwork, and a lack of compassion from the very systems meant to help you. Our founder has lived this experience personally, navigating red tape, miscommunication, and delays while fighting to receive the correct diagnosis and care. That lived experience is the foundation of everything we do.
In addition to personal experience, CrumbMed Solutions brings over six years of professional experience within a leading pharmaceutical company, specializing in prior authorization claims, benefits verification, and resolving missing or incomplete medical documentation. We have supported patients across all stages of life—from seniors to young adults—including individuals with sleep disorders and complex medical needs—by removing barriers that stand between patients and the care they deserve.
What sets us apart is our ability to translate complex medical, scientific, and insurance information into clear, patient-friendly language. We don’t rush conversations or talk over people. We listen carefully, ask the right questions, and ensure patients fully understand their condition, treatment options, insurance requirements, and next steps. Our goal is empowerment—not confusion.
We provide hands-on support with:
Navigating denied or delayed prior authorizations
Identifying and correcting missing or inaccurate medical documentation
Communicating with providers, pharmacies, and insurance companies
Coordinating insurance changes and coverage issues
Organizing, tracking, and following through on time-sensitive patient cases
Every interaction is handled with accuracy, confidentiality, and strict regulatory compliance, while still leading with empathy and respect. We are highly detail-oriented, ensuring that no form, record, or submission is overlooked—because even small errors can delay care.
At CrumbMed Solutions, we act as a true patient advocate. We proactively identify problems before they become roadblocks, escalate urgent issues when necessary, and stay engaged until resolution. We don’t abandon cases halfway through. We follow through.
Our services are provided virtually to clients across North Carolina, allowing us to support patients efficiently while maintaining consistent communication and continuity of care.
If you’ve ever felt unheard, overwhelmed, or defeated by the healthcare system, you’re not failing—the system is complex. We’re here to help you navigate it with clarity, confidence, and compassion.